Customer service supervisors Pay Data UK — 2025

Customer service supervisors roles in the UK earn a median of £38,210 per year, equivalent to £17.66 per hour as of 2025. This represents a 7.1% increase in annual pay compared to the previous year. Pay varies across the UK, ranging from £29,793 to £59,096 per year.

How Pay Varies Across the UK

Each bar shows how many areas of the UK have a median annual pay in that range for Customer service supervisors roles. The dashed line marks the national median.

Based on sub-regional area data. Want a precise figure for your area?

About Customer service supervisors

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Typical Tasks and Duties

• directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users
• liaises with clients and handles more complicated or sensitive complaints and queries
• develops and plans training for their teams
• establishes and monitors work schedules to meet the organisation's requirements
• discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems

Entry Routes and Qualifications

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.

Related Occupations

Salary data is sourced from official UK pay datasets and updated periodically.