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Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in minor group 721: Customer service occupations.
Typical Tasks and Duties
receives enquiries from potential and existing clients, discusses requirements, and recommends products or services
discusses pricing processes with clients, agrees payment arrangements and handles customer accounts
makes reservations, books tickets, organises insurance policies on behalf of customers
follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements
addresses customer complaints and problems
informs customers of special promotions and new product launches
Entry Routes and Qualifications
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.