Call and contact centre occupations Pay Data UK — 2025

Call and contact centre occupations roles in the UK earn a median of £27,169 per year, equivalent to £14.46 per hour as of 2025. This represents a 9.7% increase in annual pay compared to the previous year. Pay varies across the UK, ranging from £22,141 to £36,443 per year.

How Pay Varies Across the UK

Each bar shows how many areas of the UK have a median annual pay in that range for Call and contact centre occupations roles. The dashed line marks the national median.

Based on sub-regional area data. Want a precise figure for your area?

About Call and contact centre occupations

Call and contact centre occupations receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.

Typical Tasks and Duties

• answers incoming telephone calls from existing or prospective customers
• interviews caller to establish the nature of any complaint or the requirements of the client
• informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary
• advises on services available and sells additional products or services
• maintains details of calls received, the action taken as a result of a call and updates customer database as required
• arranges for field staff to visit the caller if further assistance is required

Entry Routes and Qualifications

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

Related Occupations

Salary data is sourced from official UK pay datasets and updated periodically.