Customer service managers Pay Data UK — 2025

Customer service managers roles in the UK earn a median of £38,342 per year, equivalent to £19.16 per hour as of 2025. This represents a 9.7% increase in annual pay compared to the previous year. Pay varies across the UK, ranging from £30,168 to £59,121 per year.

How Pay Varies Across the UK

Each bar shows how many areas of the UK have a median annual pay in that range for Customer service managers roles. The dashed line marks the national median.

Based on sub-regional area data. Want a precise figure for your area?

About Customer service managers

Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.

Typical Tasks and Duties

• develops and implements policies and procedures to deal effectively with customer requirements and complaints
• co-ordinates and controls the work of those within customer services departments
• discusses customer responses with other managers with a view to improving the product or service provided
• plans and co-ordinates the operations of help and advisory services to provide support for customers and users

Entry Routes and Qualifications

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.

Related Occupations

Salary data is sourced from official UK pay datasets and updated periodically.