IT user support technicians Pay Data UK — 2025

IT user support technicians roles in the UK earn a median of £35,037 per year, equivalent to £18.19 per hour as of 2025. This represents a 5.0% increase in annual pay compared to the previous year. Pay varies across the UK, ranging from £28,984 to £54,669 per year.

How Pay Varies Across the UK

Each bar shows how many areas of the UK have a median annual pay in that range for IT user support technicians roles. The dashed line marks the national median.

Based on sub-regional area data. Want a precise figure for your area?

About IT user support technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Typical Tasks and Duties

• provides technical support to IT users
• advises users on how to resolve hardware and software problems
• installs and upgrades hardware, cables, operating systems and/or appropriate software
• facilitates user access to systems
• refers more complex or intractable problems to appropriate IT professionals
• researches possible solutions in user guides, technical manuals and other documents
• maintains a log of work in progress, calls received, actions taken and problems detected
• reports on commonly occurring queries to detect underlying problems

Entry Routes and Qualifications

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess a degree or GCSEs/S grades and A levels/H grades together with an appropriate vocational qualification. Some employers may demand a relevant degree. Training is provided off and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.

Related Occupations

Salary data is sourced from official UK pay datasets and updated periodically.